1. Period: Customer first ask us to provide for Return Authorization Number within 3 days of recieving the product. Returns will not be accepable if the customer sent back the item without RMA#.
For products from Kidkraft: Kidkraft provides a 90 days warranty for replacement of the parts
2. Packing: Customer will be solely responsible for adequate packaging of the product. In case the products is unsuitable due to the shipment transit, in that case deduction may be made from the refund.
3. Defects: In case the product is defective, then we will either replace or send necessary components at our own costs.
For Remote Controlled toys and Diecast items: We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions.
4. Shipping: All returns will be accepted only on condition that the shipping is prepaid.
5. Refunds: In case customer want to return without any defects, refund will be made after deducting Handling charges and shipping charges. Restocking fee of 20% on order value will also be deducted on the refund. Anyother discount given on the sale of the said item will also be deducted.